Bald Head Island Limited, LLC

Job 176761 - Transportation Shift Supervisor (Regular Full-Time)
Bald Head Island, NC

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Job Details

Location: Bald Head Island, NC
Employment Type: Full-Time
Salary: Competitive

Job Description

Position Summary:
 
Under general supervision, politely and cheerfully welcomes guests and residents at the ferry landing, assists them with their transportation/luggage needs and provides requested information about the Island. Trains staff and ensures they achieve customer service and employee conduct standards. Reports to the appropriate Assistant Transportation Manager.
 
 
Essential Functions:
  • Serves as the focal point for all transportation related actions/responsibilities during shift.
  • Politely and cheerfully greets guests and responds to inquiries. Solves customer-related issues/problems by seeking resolution or directing to the right agency/activity.
  • Communicates on a regular basis with subordinates regarding their performance. Schedules employees to effectively meet the demands of customers.
  • Monitors ferry passenger traffic and makes recommendations to Assistant Transportation Manager for additional ferry or ferry mate support.
  • Responsible for ensuring the safety of owners, guests, and employees within Deep Point Ferry Terminal, and or Bald Head Island Ferry Terminal during shift.
 
Southport
  • Supervises Regular Full-Time, Regular Part- Time and Seasonal dock persons, Customer Service Representatives. and Maintenance Worker during shift. May also supervise contract security officers depending on seasonal needs.
  • Responsible for, luggage handling operations, and at Deep Point during shift.
  • Coordinate all transportation actions for arriving and departing guests, property owners, contractors, and employees, to include parking, baggage handling, and ferry transportation during shift.
  • Monitors and supervises maintenance requirements for dollies.
  • Performs administrative duties and compiles reports as assigned by the Assistant Transportation Manager.
  • Ensures lost and found policy is properly administered including logging and tagging of found items, contacting listed owners when lost items are found, and coordinating scheduled donations to charitable organization.
  • During hurricane recovery operations works with the Bald Head Island Police Department to control and restrict access to Bald Head Island. Also works to ensure all mainland transportation facilities are fully operational as soon as possible to ensure continuos operational capabilities.
  • Performs administrative duties and compiles reports as assigned by the Assistant Transportation Manager.
  • Orders supplies for basic housekeeping of facilities and ferryboat operations.
  • Conducts personnel interviews, as needed.
  • Acts as the Assistant Transportation Manager in his/her absence.
 
Bald Head Island
  • Supervises Regular Full-Time, Regular Part- Time and Seasonal Outfitters, Dispatchers. Dockpersons, and shuttle drivers during assigned shift.
  • Coordinate all transportation actions for arriving and departing guests, property owners, contractors, and employees during shift.
  • Responsible for luggage handling, and shuttle transportation on Bald Head Island.
  • Coordinates emergency and medical evacuation requirements with the passenger ferry captain and Bald Head Island Emergency Medical Service personnel.
  • Monitors and reports tram and shuttle maintenance requirements to the Assistant Transportation Manager
  • Responsible for ensuring maintenance of all facilities and structures within Bald Head Island Ferry Terminal during assigned shift.
  • Monitors and supervises organizational and support maintenance requirements for tram trucks, tram trailers, , cargo trailers and golf cart.
  • Performs administrative duties and compiles reports as assigned by the Assistant Transportation Manager.
  • During hurricane recovery operations works with the Bald Head Island Police Department to control and restrict access to Bald Head Island. Also works to ensure all mainland transportation facilities are fully operational as soon as possible to ensure continuous operational capabilities.
  • Ensure outfitters keep trams clean and washed.
  • Coordinates with other island agencies on use of tram service for historical tours and special groups.
  • During hurricane recovery operations, works with Bald Head Island Police Department to determine island road status and develop road accessibility maps for recovery operations.
  • Responsible for raising and lowering the flags.
  • Coordinates weekend fueling of trucks.
  • Responsible for end of day departmental shutdown.
  • Drives tram when needed.
  • Acts as the Assistant Transportation Manager in his/her absence
Additional Functions:
  • May fulfill the duties of boat mate or dispatcher, when required due to personnel shortages. (See appropriate position description for listing of duties required.)
  • Performs other related work as required.
 
NOTE: The illustrative examples of work listed below are not an exhaustive list of duties and responsibilities performed by the position. The examples are intended to represent the level and type of work performed. This list is not to be considered or represent an employment contract.

Requirements

MINIMUM EDUCATION, TRAINING AND EXPERIENCE
 
Graduation from high school or equivalent, two years of experience in a position dealing with the
public; or an equivalent combination of training and experience to provide the required skills,
knowledge and abilities.
 
SPECIAL REQUIREMENTS
  • Requires the ability to exert up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
  • Must provide a workable point of contact at all times just before, during, and after the workday.
  • Possession of a valid North Carolina driver’s license.
  • Must pass pre-employment drug test and be enrolled in random drug testing program.

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